At Xphones, customer satisfaction is our top priority. If you’re not completely satisfied with your purchase, we offer a 7-day replacement policy. In case a replacement is unavailable, you are eligible for a return.
You can request a replacement within 7 days of delivery if:
- The product is defective or damaged.
- The item received is different from what you ordered.
- The device is not functioning as described.
Conditions for Replacement
- The product must be returned in its original packaging with all accessories.
- No physical damage or signs of tampering.
- A valid proof of purchase must be provided.
If a replacement is not available, we will process a return and full refund. Follow these steps:
- Request a Return: Contact our support team within 7 days.
- Product Inspection: Once received, we will inspect the product.
- Refund Approval: If eligible, the refund will be initiated.
Refund Timeline
- Bank Transfer/Credit Card Payments: 5-7 business days.
- UPI & Wallet Payments: 2-4 business days.
Some items are not eligible for return or replacement, including:
- Products damaged due to misuse.
- Personal care items and hygiene-related accessories.
- Software, digital products, and gift cards.
📞 Call Us: +91 78786 19264
📧 Email Us: xphonesweb@gmail.com
📍 Visit Our Store: Naveen Juice Line, 17, Sindhi Colony, Vijay Shanti Tower, Opp. 21st Century Cakes, Jaljog Circle, Jodhpur, Rajasthan 342003
For any queries, feel free to reach out. We’re always happy to assist! 😊