Terms & Conditions

Last Updated: [02-04-2025]

Welcome to XPhones! These Terms and Conditions outline the rules and regulations for the use of our website and the purchase of products and services. By accessing this website and/or purchasing from us, you agree to abide by these terms. If you do not agree with any part of these terms, please do not use our website.

1. Definitions

  • “Company,” “we,” “us,” or “our” refers to XPhones.
  • “Website” refers to www.xphonesmobiles.com or any subdomain operated by XPhones.
  • “User,” “you,” or “your” refers to any visitor, registered user, or customer of our website.
  • “Products” refer to refurbished, open-box, and used mobiles, as well as open-box, seal-pack mobile accessories, personal care accessories, IT accessories, small home appliances, and other items sold by XPhones.
  • “Services” include any support, warranty, and after-sales services provided by XPhones.

2. Use of Website

By accessing or using this website, you agree to the following:

  1. You are at least 18 years of age or have parental consent to use this website.
  2. You will not engage in any fraudulent or unlawful activities through our platform.
  3. You will provide accurate, complete, and current information when making a purchase or creating an account.
  4. You will not copy, reproduce, or distribute any content from this website without our written consent.

We reserve the right to refuse service, terminate accounts, or cancel orders at our discretion if we suspect any violation of these terms.

3. Products and Services

3.1 Product Condition and Warranty

  1. Our products are categorized as Refurbished, Open-Box, and Used items.
  2. The condition of each product is clearly stated on the product page. Please read descriptions carefully before making a purchase.
  3. We offer limited warranties on select products. Warranty terms vary by product and are mentioned in individual product listings.
  4. Any third-party manufacturer warranties are subject to the manufacturer’s terms and conditions.

3.2 Availability and Pricing

  1. All prices are listed in Indian National Rupee and are subject to change without notice.
  2. We strive to ensure accurate product descriptions and pricing, but we do not guarantee that all information is error-free. In the event of an error, we reserve the right to cancel affected orders.
  3. Product availability is subject to stock levels, and we may discontinue or modify product offerings at any time without prior notice.

4. Orders and Payments

4.1 Order Acceptance and Cancellation

  1. Placing an order on our website does not guarantee acceptance. We reserve the right to accept or decline any order.
  2. If an order is canceled after payment has been made, the refund will be processed as per our Refund Policy.
  3. We may cancel orders due to stock unavailability, pricing errors, or fraudulent activity.

4.2 Payment Methods

  1. We accept major credit/debit cards, digital wallets, and other payment methods as displayed on our website.
  2. All payments must be completed at the time of purchase.
  3. In case of payment failure, we are not liable for any additional charges imposed by your bank or payment provider.

5. Shipping and Delivery

  1. We provide shipping to select locations. Shipping charges and estimated delivery times are displayed at checkout.
  2. XPhones is not responsible for delays caused by shipping carriers, customs, or unforeseen circumstances.
  3. Risk of loss and title for products pass to the buyer upon delivery.

6. Returns and Refunds

  1. Customers may return eligible products within the return period if replacement is not available.
  2. To initiate a return, you must follow the return process outlined on our website.
  3. Refunds will be processed after successful inspection of the returned item.
  4. Shipping costs for returns are non-refundable unless the product was defective or incorrect.

7. Limitation of Liability

  1. XPhones is not liable for any direct, indirect, incidental, or consequential damages resulting from the use or inability to use our products and services.
  2. Our maximum liability is limited to the purchase price of the product.

8. Privacy Policy

By using our website, you agree to our Privacy Policy, which governs the collection and use of your personal information.

9. Intellectual Property

  1. All content, trademarks, and intellectual property on this website are the property of XPhones or its licensors.
  2. Unauthorized use, reproduction, or distribution of any content is strictly prohibited.

10. Governing Law and Dispute Resolution

  1. These terms are governed by the laws of Indian Government.
  2. Any disputes arising from these terms will be resolved through arbitration in Jurisdiction before seeking any court intervention.

11. Changes to Terms.

XPhones reserves the right to modify these Terms and Conditions at any time. Updates will be posted on this page, and continued use of our website constitutes acceptance of the revised terms.

12. Contact Information

For any questions regarding these Terms and Conditions, please contact us at:

XPhones
Email: xphonesweb@gmail.co

Phone: +91 78786 19264

Address: Naveen Juice Line, 17, Sindhi Colony, Vijay Shanti Tower, Opp. 21st Century Cakes, Jaljog Circle, Jodhpur, Rajasthan 342003

Thank you for shopping with XPhones!