WARRANTY POLICY
Our Warranty Policies are as follows:
| Product Segment | Product Warranty | Replacement Warranty |
| Pre-Owned Mobiles | 30 Days Store Warranty from the date of purchase. | Within 7 days from the date of purchase. |
| Refurbished Mobiles | 6 months (180 days) Store Warranty from the date of Purchase. | Within 7 days from the date of purchase. |
| Open Box Mobiles | 6 months (180 days) from the date of purchase. This warranty is from the device manufacturer. | Within 7 days from the date of purchase. |
- Channels to claim warranty
- Website –xphonesmobiles.com
- Call center-
- Email- care@xphonemobiles.com
- Defects are not considered under warranty:
- Defects or damages resulting from misuse, such as broken, cracked screens, among other similar problems
- Defects or damages resulting from testing, installation, alteration, or modification of any kind in our products, as well as the repair performed by other technical assistance, within 180 days
- Apparent breakdown, damage, or irregularities (vices), of easy and immediate observation in the product that were not verified within the 7 days after the receipt of the apparatus
- Products that have had the security seal broken, serial number removed, tampered with, or rendered unreadable. Damage to fluids, such as damage caused by contact with water
- Acceptable battery life reduction
- Theft of the device.
- Liquid damage won’t be valid.
UNBOXING
- Customers should make a video recording and take photos of their phone while unboxing it to have proof of any physical defects/ damages observed at the time of delivery
- We will not be able to cater to issues of physical defects if legitimate proof of the same cannot be submitted by the customer.
- It will be up to Xphone Mobile’s discretion to validate and entertain any customer issues basis legitimate proof. usually, it will take 4-7 working days.
REPLACEMENT POLICY
- FUNCTIONAL DEFECTS- Customers can return a phone within 5-7 days from the date of delivery if the following features of the phone do not work:
- Wi Fi
- Network not latching / Mobile Data
- Bluetooth
- Mic
- Speaker
- Earpiece
- Audio Jack
- Charging port / Charging issue
- Power button
- Home key
- Fingerprint sensor
- Volume key
- Proximity sensors
- Loud/ Silent Key
- Touchscreen
- Front or back camera
- Dead phone
- PHYSICAL DAMAGE- The customers can return the product within 3 days after receiving the product if the following issues are noticed at the time of unboxing the device (with video recording proof of unboxing), the customer will be eligible for a refund/replacement
- Broken or cracked Screen
- Broken back panel
- Broken or missing keys
Acceptance of Terms
- By accessing our website you agree to abide by these Terms & Conditions
Pricing & Payment
- Prices are listed in Indian Rupees (INR) and are inclusive of applicable taxes. We accept various payment methods, including credit/debit cards, UPI, and net banking. Payment is processed securely through trusted gateways.
Intellectual Property
- All content on this website, including text, images, and logos, is the property of the swiftgo and is protected by copyright laws.
Limitation of Liability
- We are not liable for any indirect, incidental, or consequential damages arising from the use of our products or services.
Governing Law
- These Terms & Conditions are governed by the laws of India. Any disputes will be resolved in the courts of India
