WARRANTY POLICY
Our Warranty Policies are as follows:
| Product Segment | Product Warranty | Replacement Warranty |
| Pre-Owned Mobiles | 30 Days Store Warranty from the date of purchase. | Within 7 days from the date of purchase. |
| Refurbished Mobiles | 6 months (180 days) Store Warranty from the date of Purchase. | Within 7 days from the date of purchase. |
| Open Box Mobiles | 6 months (180 days) from the date of purchase. This warranty is from the device manufacturer. | Within 7 days from the date of purchase. |
- Channels to claim warranty
- Website –xphonesmobiles.com
- Call center-
- Email- care@xphonemobiles.com
- Defects are not considered under warranty:
- Defects or damages resulting from misuse, such as broken, cracked screens, among other similar problems
- Defects or damages resulting from testing, installation, alteration, or modification of any kind in our products, as well as the repair performed by other technical assistance within 180 days
- Apparent breakdown, damage or irregularities (vices), of easy and immediate observation in the product that were not verified within the 7 days after the receipt of the apparatus
- Products that have had the security seal broken, serial number removed, tampered with, or rendered unreadable Damage to fluids, such as damage caused by contact with water
- Acceptable battery life reduction
- Theft of the device.
- Liquid damage won’t be valid.
UNBOXING
- Customers should make a video recording and take photos of their phone while unboxing it to have proof of any physical defects/ damages observed at the time of delivery
- We will not be able to cater to issues of physical defects if legitimate proof of the same cannot be submitted by the customer.
- It will be up to Xphone Mobile’s discretion to validate and entertain any customer issues basis legitimate proof. usually, it will take 4-7 working days.
REPLACEMENT POLICY
- FUNCTIONAL DEFECTS- Customers can return a phone within 7 days from the date of delivery if the following features of the phone do not work:
- Wi Fi
- Network not latching / Mobile Data
- Bluetooth
- Mic
- Speaker
- Earpiece
- Audio Jack
- Charging port / Charging issue
- Power button
- Home key
- Fingerprint sensor
- Volume key
- Proximity sensors
- Loud/ Silent Key
- Touchscreen
- Front or back camera
- Dead phone
- PHYSICAL DAMAGE- Customers can return a phone within 7 days from the date of delivery if the following issues are noticed at the time of unboxing the device (with video recording proof of unboxing), the customer will be eligible for a refund/replacement
- Broken or cracked Screen
- Broken back panel
- Broken or missing keys